Debt Collection Solutions designed to Maximise Net Return

Customised Debt Collection Solutions

Compliance

Our platform of solid processes is designed to exceed all compliance and regulatory requirements, whilst achieving expected results.  

Austral has a full awareness of the requirements of the Privacy Act 1988 and other relevant legislation, with the implementation supported by thorough staff training. Our strict adherence to regulatory compliance ensures that your information is dealt with in a confidential and sensitive manner and that your customers are treated with respect in all dealings. 

All Austral people are required to undergo mandatory, interactive computer-based compliance training.  This includes Federal Privacy Legislation and relevant Trade Practices Legislation.  Once complete, the training is renewed at least annually (or as required).  

Two modules which are considered imperative to Debt Collection are incorporated into this mandatory training program:

  1. “Getting a Grasp on Fair Trading”. This course deals with each individuals responsibility to ensure that their actions at work comply with all applicable legislation and industry guidelines.
  2.  
  3. “Getting a Grasp on Privacy”. Austral has a responsibility to protect all personal information it gathers, and use it only where it is authorised to do so.

 In addition, all staff are routinely trained in a formal training environment on aspects of legislation and guidelines relevant to debt collection.  These include:

  • ACCC and ASIC Guidelines for debt collection.
  • the Trade Practices Act.
  • the Australian Securities and Investment Commission Act, and
  • the applicable state-based Fair Trading Act.
  • Any other applicable Acts as per the requirements of the portfolio.

 Further, each employee enters an agreement with the company which details their individual obligations in relation to the handling of all confidential information both during and after their employment terminates.

Additionally, as a wholly owned subsidiary of QBE Insurance Group, Austral is bound by the same rigorous training and compliance regime as its parent company, which is licensed through the Australian Prudential Regulation Authority (APRA).  

Our strict adherence to regulatory compliance ensures that your information is dealt with in a confidential and sensitive manner .