Debt Collection Solutions designed to Maximise Net Return

Customised Debt Collection Solutions

Customer Service

We measure our customer service levels using the Net Promoter Score (NPS).

At Austral, we measure client service levels on a quarterly basis using the Net Promoter Score (NPS) to ensure the highest possible levels are maintained and that customised solutions are provided to our clients. Our staff are encouraged and rewarded, not only for results, but also for exceptional client and customer service, thus ensuring that you receive the highest service levels at all times.

Austral has committed resources to ensure an ongoing investment in processes, procedures and innovation that are designed to deliver best practice in debt collection.  Austral has made significant improvements in all facets of debt collection processes to ensure that it meets its clients’ requirements while delivering high levels of customer service.

Austral’s Customer Care program is closely adhered to by people at all levels and is built into the Performance Management Plans as a Key Performance indicator. This is reviewed every six months and necessary changes are made to ensure that Austral remains as the right partner and first choice to our customers.



Austral is committed to delivering quality customer service