Debt Collection Solutions designed to Maximise Net Return

Our Policies

Our Policies

COMPLAINTS HANDLING PROCEDURE

 

Our Complaints Handling Procedure ensures that all complaints are handled within timeframes and satisfactory outcomes are achieved.

If you want a copy of our Complaints Handling Procedure, please contact us

 


FINANCIAL HARDSHIP

 

Austral Mercantile Collections believes in a flexible, fair and realistic approach to dealing with you who may be faced with financial hardship.

Click   here to download our Financial Hardship Policy.